Frequently Asked Questions
Everything you need to know about your Radley shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items may have different conditions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How should I care for my leather products?
To maintain the quality of your leather items, we recommend avoiding prolonged exposure to direct sunlight and moisture. Use a specialized leather conditioner every 6 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption technology to ensure that your personal and payment details are kept safe and confidential.